We’ve got your back — 24/7
Chat with our assistant, browse the docs, or open a ticket and an engineer will jump in. Average first response: 2 hours.
Tell us what’s broken
Detailed reports get fixed faster — include the agent ID, environment, and what you expected.
Common questions
What does ‘human in the loop’ actually mean here?
It means an agent asks for your OK before it takes any action you haven't already approved in advance. You decide, per agent and per tool, what needs sign-off and what can run on its own — and approvals can reach you in Slack, email, or the Workmate dashboard.
Can I run Workmate on-prem or in my VPC?
Yes. On our Enterprise plan, you can run Workmate entirely inside your own private cloud or on your own company servers, and use your own AI provider if you'd rather not use ours. Technical teams get a Terraform module and a Helm chart to automate that setup.
Do you train on my data?
No. Your data is only ever used to run your own agents — never to train our models. If you ever wanted a model tuned specifically to your own data, that would only happen with your explicit opt-in, and it would stay completely separate from every other customer's data.
What happens if an agent does something wrong?
Every action is logged and can be undone. You can reverse it from the activity log, cut off an agent's access to a tool, or pause every agent instantly with a single kill switch.
How is support priced?
Email support is included on every plan. Premium support — 24/7 phone and Slack access with a guaranteed response-time commitment — is included on Enterprise or available as an add-on for other plans.